Student Experience
The Challenge
Universities invest significant resource into creating and providing support services for their students. But they need to be able to provide the right service to the right student at the right time and in the way that the student can locate it and consume it.
Strategy Development
This begins with identifying all the services and support that contribute towards the student experience, assessing if they were fit for purpose, and developing plans to improve these services, and/or the way they were discovered and accessed.
A business case is often required in order to prioritise the services and recommend the improvement options (replace, improve, automate, sign-post, etc.).
Implementation Programme Delivery
Although universities have exemplary student support services, many seek external expertise to simplify accessibility to what is a complex and diverse area. Expede can deliver a programme of work to ensure a high quality and consistent experience for the student.
YADA Campus
Technology for Better Student Experience
YADA Campus is a seamless end-to-end service platform which guides the student, empowers the teaching academics and assists the university administrative teams through higher risk periods (such as the first few weeks of term) and provide a greater experience throughout the student’s time at university.
Mobile First
Designed for Students, putting everything in one place, collaboration, messaging and reminders.
Background Analytics
Monitoring engagement, nudging with notifications, sign-posting support, improving student well-being and success.
CASE-STUDY
Portfolio Showcase
The Open University
Expede Consulting took a number of projects from idea to implementation for The Open University which have contributed to improvements in student experience.
These included:
Targeting support services to the student at the right time/stage of their journey, e.g. pastoral and financial
Converted existing learning resources to be accessible on mobile devices and by assistive technologies
Adapted open educational resources to educational platforms (such as MOOCS)
Implemented tools to ensure consistency in the level of academic support provided across all programmes.
Satisfying EDUCAUSE’s Top 10 IT Issues
Expede Consulting’s Student Experience services satisfy the following Educause requirements
Information Security Strategy
Developing a risk-based security strategy that effectively detects, responds to, and prevents security threats and challenges.
Privacy
Safeguarding institutional constituents’ privacy rights and maintaining accountability for protecting all types of restricted data.
Sustainable Funding
Developing funding models that can maintain quality and accommodate both new needs and the growing use of IT services in an era of increasing budget constraints .
Digital Integrations
Ensuring system interoperability, scalability, and extensibility, as well as data integrity, security, standards, and governance, across multiple applications and platforms.
Student-Centric Higher Education
Creating a student-services ecosystem to support the entire student life cycle, from prospecting to enrolment, learning, job placement, alumni engagement, and continuing education.
Student Retention & Completion
Developing the capabilities and systems to incorporate artificial intelligence into student services to provide personalized, timely support.
Improved Enrolment
Using technology, data, and analytics to develop an inclusive and financially sustainable enrolment strategy to serve more and new learners by personalizing recruitment, enrolment, and learning experiences
Higher Education Affordability
Aligning IT organizations‚ priorities, and resources with institutional priorities and resources to achieve a sustainable future.
Administrative Simplification
Process improvement, and system reengineering to reduce redundant or unnecessary efforts and improve end-user experiences.
The Integrative CIO
Repositioning or reinforcing the role of IT leadership as an integral strategic partner of institutional leadership in supporting institutional missions.
Satisfying 1 of EDUCAUSE’s Top 10 IT Issues
Expede Consulting’s Student Experience services satisfy the following Educause requirements
Student-Centric Higher Education
Creating a student-services ecosystem to support the entire student life cycle, from prospecting to enrolment, learning, job placement, alumni engagement, and continuing education.